Refund Policy

Return & Refund Policy

At ReliefCore™, we’re committed to making sure you have a great experience. If you’re not satisfied with your purchase, we’re here to help.

30-Day Guarantee

We offer a 30-day risk-free guarantee.
If you're not satisfied within 30 days of receiving your order, contact us and we’ll make it right.

Order Changes & Cancellations

Orders can be changed or canceled within 24 hours of placing them.

After this period, your order may already be in processing and cannot be modified.

If canceled within 24 hours, refunds are processed within 5–10 business days.

Returns

To be eligible for a return:

  • Items must be unused and in original packaging
  • Return request must be made within 30 days of delivery

To start a return, please contact us with:

  • Your order number
  • Reason for return

All returns must be approved before being sent back.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping service

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include a clear photo of the issue

We will offer a replacement or refund at no cost to you

Refunds

Once your return is received and inspected:

  • Refunds are processed within 5–10 business days
  • Refunds are issued to your original payment method

Please note:

  • Processing times may vary depending on your bank or payment provider
  • All refunds are issued in USD

Non-Eligible Refunds

We do not accept returns or refunds for:

  • Used or worn items
  • Items damaged due to misuse
  • Returns outside the 30-day window

We reserve the right to decline returns that do not meet these conditions.

Shipping & Delivery

Orders are processed within 1–3 business days

Estimated delivery time:
👉 5–10 business days

Please note:

  • Delays may occur due to carriers, customs, or high demand
  • Delivery times are estimates, not guarantees

Lost or Delayed Packages

If your order is delayed or appears lost:

👉 Contact us and we will work with you to resolve the issue as quickly as possible

Incorrect Address

Customers are responsible for providing the correct shipping address.

We are not responsible for orders delivered to incorrectly entered addresses.

Contact Us

If you have any questions, please contact us: